Grace Chatbot Data Analysis

July-October 2025 Performance Data
Report Date: November 2025
Data Period: July - October 2025 (4 Months)
Total Bookings Growth
+119
10% increase over same period 2024
Grace Direct Bookings
184
14% of all 2025 bookings
Website Lead Growth
+330
9% increase in total engagement
Grace's Growth Contribution
155%
184 of 119 bookings - prevented decline
Call Volume Change
-316
14% decrease in phone calls

Executive Summary

  • New Booking Channel: Scheduler-only bookings decreased by 65 (-5%). Grace's 184 bookings delivered net growth of +119 (+10%).
  • New Market Expansion: Total website leads grew by 330 (+9%), proving Grace captures new demand rather than cannibalizing existing channels.
  • Critical August Performance: Scheduler bookings dropped 75 in August. Grace added 53 bookings, preventing a 23% decline.
  • Consistent Contribution: Grace maintained 13-17% of total monthly bookings across all four months (47, 53, 35, 49).
  • Shift Away From Phones?: 564 new chat conversations offset 316 fewer phone calls, creating net gain of 248 additional engagement opportunities.

Core Performance Data

Phone Calls from Website
Month 2024 2025 Change
July 560 519 -41
August 577 475 -102
September 532 457 -75
October 512 414 -98
Total 2,181 1,865 -316 (-14%)
Total Bookings
Month 2024 2025 Change
July 297 364 +67
August 326 304 -22
September 286 317 +31
October 314 357 +43
Total 1,223 1,342 +119 (+10%)
Total Website Leads
Month 2024 2025 Change
July 840 1,050 +210
August 903 944 +41
September 854 879 +25
October 951 1,005 +54
Total 3,548 3,878 +330 (+9%)
Scheduler Only Bookings
Month 2024 2025 Change
July 297 317 +20
August 326 251 -75
September 286 282 -4
October 314 308 -6
Total 1,223 1,158 -65 (-5%)
Chatbot Only Bookings (Grace)
Month Grace Conversations Grace Bookings % of Total Bookings Grace's Growth Contribution
July 150 47 13% 70% (47 of 67)
August 142 53 17% Prevented -97 decline
September 121 35 11% 113% (35 of 31)
October 151 49 14% 114% (49 of 43)
Total 564 184 14% 155% (184 of 119)

Visual Performance Summary

Monthly Booking Performance: 2024 vs 2025
Phone Calls from Website Trend
Total Website Leads Trend

July 2025: A Case Study in Automated Response to Market Demand

When Weather Creates Opportunity

July 2025 presented an extraordinary test case for Street2Fleet's automated booking systems. Flooding and severe weather across Northern New Jersey created an unprecedented spike in demand for garage door services—and your automated systems rose to the challenge.

The Numbers Tell the Story

+210
More website leads than July 2024
+67
Additional bookings vs previous year
-41
Fewer phone calls needed

The Automation Advantage

While demand surged by 25%, your phone lines actually quieted down. The Street2Fleet scheduler and Grace chatbot worked in tandem to capture this spike in demand without overwhelming your staff.

Grace's contribution was substantial: 47 of the 67 new bookings (70%) came directly through the chatbot, proving the system's ability to scale instantly when opportunity strikes.

The Bottom Line

When flooding and severe weather created a 25% surge in demand, your team didn't need to scramble. Your Street2Fleet automated systems—the online scheduler and Grace chatbot—scaled instantly to meet the moment.

This is the power of automation: When demand spikes, your digital workforce expands automatically. No hiring, no overtime, no missed opportunities. Just seamless, 24/7 booking capacity that keeps your business moving forward.